Shipping policy

Shipping Policy

Last Updated: July 27, 2025

Thank you for shopping with Shop Lady Gaga. We are committed to delivering your order as quickly and safely as possible.

Order Processing

All orders are processed within 1–3 business days (Monday through Friday, excluding weekends and holidays).

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, where available.

Please note that processing times may be longer during new product launches, holidays, or periods of high order volume.

Shipping Times

Estimated delivery times are as follows:

United States: 5–10 business days
Canada: 7–15 business days
Europe: 7–15 business days
Australia & New Zealand: 8–18 business days
Rest of the World: 10–20 business days

Delivery times are estimates only and may vary depending on your location, customs processing, weather conditions, and carrier delays.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

From time to time, we may offer free shipping promotions. Any applicable offers will be clearly displayed on our website.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number (when available). Please allow up to 48 hours for tracking information to update.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.

Incorrect Shipping Address

Please ensure your shipping address is accurate before placing your order.

If you notice an error, contact us immediately at order@shopladygaga.com. We will do our best to update your address before your order ships, but we cannot guarantee changes once processing has begun.

Lost, Delayed, or Stolen Packages

We are not responsible for shipping delays caused by carriers, customs inspections, severe weather, or other events beyond our control.

If your package appears to be lost or has not arrived within a reasonable time, please contact us at order@shopladygaga.com, and we will assist you in working with the shipping carrier to resolve the issue.

If tracking indicates that a package has been delivered but you cannot locate it, please first check with household members, neighbors, your local carrier, or your building management before contacting us.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery at order@shopladygaga.com. Include your order number and clear photos of the damaged item and packaging so we can assist you promptly.