Refund policy

Return & Refund Policy

Thank you for shopping with Shop Lady Gaga. We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

Unworn, unused, and in its original condition
Returned with all original tags attached
In its original packaging
Accompanied by the receipt or proof of purchase

How to Start a Return

To request a return, please contact us at order@shopladygaga.com.

If your return is approved, we will provide you with return instructions, including the return shipping address and, when applicable, a return shipping label. Returns sent without prior authorization will not be accepted.

If you have any questions about your return, you can contact us anytime at order@shopladygaga.com.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If you receive an item that is damaged, defective, or incorrect, contact us immediately at order@shopladygaga.com so we can evaluate the issue and resolve it as quickly as possible.

Non-Returnable Items

The following items are not eligible for return:

Personalized or custom-made products
Gift cards
Final sale or clearance items
Items that have been worn, washed, altered, or damaged after delivery
Products returned without their original packaging or tags

If you have any questions about whether your item is eligible for return, please contact us before sending it back.

Exchanges

The quickest way to exchange an item is to return the original item following our return process. Once your return is accepted, you may place a new order for the desired item.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing a justification.

Returned items must be unused, unworn, in their original packaging with all tags attached, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at order@shopladygaga.com.